Case Management at Brookside

At Brookside, our case management team is an important part of how we care for and support every resident. Our four Qualified Intellectual Disability Professionals (QIDPs) each manage a caseload of about twenty-three individuals and serve as a steady point of contact for families, guardians, staff, and outside providers. From the first day a resident arrives, our case managers begin gathering information, coordinating with guardians and agencies, and developing an individual plan that guides daily routines, therapies, behavioral supports, and long-term goals. They help shape each resident’s daily life by monitoring progress, writing and updating individual plans, and making sure goals are realistic and meaningful. They work closely with direct care staff to ensure that programs are carried out the right way. They also assist with practical needs, such as coordinating with a school district or day program or helping a resident receive specialized equipment as needed. 

Brookside’s case managers build trusted connections with outside agencies such as Advocacy and Protective Services Inc. (APSI), Lifespan, Mason Early Childhood Center (MECC), Child Protective Services from multiple counties, and our day program partner, Leaps and Bounds (Mason). They work closely with nurses, therapists, guardians, and other partners involved in a resident’s care. Our case management team keeps everyone informed and ensures updates and recommendations are included in each plan as needed. They handle paperwork, assessments, and documentation to keep plans current and in compliance. Their support helps each department stay organized and focused on what residents need to live as independently and comfortably as possible.